Shipping & Delivery

Are you still shipping packages?
Yes! Due to substantial investments we've made to our shipping service, we're fully operational and your packages will continue to be delivered as scheduled, however please expect a bit delay brought by the inspection and disinfection process done at the sorting center and customs facilities the package will go through.

Are packages safe to receive?
Our Packages are absolutely safe! According to experts from the World Health Organization, Center for Disease Control and many others, corona-virus cannot survive on surfaces for more than 3 days, so it cannot survive the journey from our warehouse to your door. We've also taken extreme measures to regularly disinfect our warehouse, equipment's and tools as well as sterilizing every package before it is shipped.


Here's a video showing our vigorous disinfection process.

What are you doing to help the community?
We'll be making financial contributions to non-profit organizations to help with relief efforts, and donating protective mask to hospitals, respondents and medical workers. We'll also be sending disinfecting wipes to our brand ambassadors around the country for them to distribute to those in need.

How are you taking care of your employees? 
Our employees are just as important to us as our customers, and we are committed to supporting them and their families through this crisis by extending benefits. Every employee will receive protective mask, disinfectant and other sanitation supplies for work from home.

Employees in badly affected region can work from home. Those that must work in the office will be fully protected. For employees who are sick or in need to be quarantined, or if they need to take care of their family, we will offer additional sick leave so they can focus on their recovery.

DELIVERY TIMES

USA Customers (Including processing)

3-5 weeks

International Customers (Including processing)

Please take note "No Rush Orders For Sofa Covers Please" These items are custom made-to-order and shipping time may be longer than the usual. 

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

ORDER FULFILLMENT

We ship daily from Monday through Saturday, 52 weeks a year except for Sundays and holidays. Orders placed by 10.00 PM CST or 04.00 AM CET Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open business day.

SHIPPING RATES

Standard Shipping 

Priority Shipping  is free on orders over $49.

Priority Shipping  starts from $4.95 to the US, Spain, New Zealand, Switzerland, Germany, Ireland, and France.

If you still have questions please send us an inquiry.